Terms & Conditions
A person who makes the reservation must be at least 18 years old. You can make reservation via our website, e-mail, telephone, viber, whatsapp.
Reservation must be made at least 24 hours before the transfer, but during high-season it's recommended to make reservation more than 24 hours to ensure vehicle availability. A reservation is only confirmed when finally approved by the customer service.
To complete reservation we need a valid credit card, if not indicated otherwise.
After completing the reservation we will send you a written confirmation via e-mail, if you don't receive confirmation mail please contact us.
Your personal data are very safe and protected in our system.
Standard luggage containing one large suitcases and one manual luggage per person. If you have more luggage than mentioned, it is necessary to contact our support.
CONTACT PROCEDURES AND TRANSFER SERVICE
If the customer missing to be at the pick-up point 25 minutes after the time specified on the voucher the driver or our support will try to contact him on the provided cellphone number. If we don't have an answer on provided cellphone number, the service will be canceled and the driver is not obliged to provide the service and a refund is not possible.
In the case when customer is not being able to find/locate the driver on pick-up point, customer has to contact our support.
If you miss your flight, train, bus... (or any other kind of transportation) because of traffic jams or any other road conditions which are not the direct fault of the company, we cannot be responsible for that scenario and it's not possible to demand of ''Transporti Zlatko Gale d.o.o.'' to refund the financial loss.
If our company is the direct cause of your delay (ex. no gas, late arrival of driver), you will be refunded for your loss.
The time of departure to the airport or any other destination is an advice given by the agents/drivers and it's created for standard routes and traffic conditions. You can accept the recommended time, or change it if you think that you will need more time.
The drivers reserve the right to refuse transfer of inebriated or misbehaved clients. In those cases money will not be refunded and in the event of damages there may be damage claims.
CANCELLATION AND CHANGE OF RESERVATION
You can cancel your reservation without any fees up to 72hours before the pick-up time, and the full amount will be refunded.
If you need to change the time/date of transfer, you can do it without extra charge. Customer must ensure all travel details are correct.
Gale Transfers has very high ethical standards and our company respects your privacy. We guarantee that your data (name, e-mail, credit-card datas...) will not be disclosed to third parties.
We use SSL technology (Secure Socket Layer) and your credit card datas are completely safe.
SECURITY OF ONLINE PAYMENTS
While conducting payments on our web shop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet.
CorvusPay ensures complete privacy of your credit card data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.
The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard - the highest security standard of the payment card industry. Payments made by cards enroled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.
All information collected by Corvus Info is considered a banking secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully
secure and it’s privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.
Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities.